Please call our shipping Dept for return approval. (570)478-4127) M-F 9-5 EST
* Unfortunately we cannot accept unauthorized returns by mail or UPS without prior clearance. Please call or write for instructions. Insure all packages to be returned. UPS insures automatically under $100.00 but the postal service requires special insurance for each package. Damage to uninsured packages is the responsibility of the sender.
* No returns on supply orders can be accepted after seven (7) working days from the date you received your package. The reason for this is tin is a perishable material (it can rust) and we have no control over the circumstances of its storage when not in our possession.
* We are sorry but we cannot accept returns at all on custom cut tin, pierced metal panels (Unless damaged in transit--see below) or tools which have been used.
* Country Accents has no control over the execution of your project therefore we cannot be held responsible for the spoiling of materials.
*DAMAGE CLAIMS: If your package arrived in damaged condition and it was shipped via UPS contact their local customer service department immediately and they will come and pick up the package. Make very certain to retain the original box and packing materials! Failure to do so may result in refusal of your claim. Please also inform us of the problem in order to expedite your replacement of the damaged goods.
Undamaged goods: For approved returns of Undamaged goods, upon inspection of re-stock able condition, unfortunately, are subject to a 25% re-stocking fee of the merchandise total.
PLEASE NOTE: Shipping/handling fees are non-refundable.